Management Summary

In the constantly changing world of property management, companies often face the challenge of designing complex processes efficiently and integrating them into existing systems. An outstanding example of this is the large-scale project between Flughafen Zürich AG and Swiss Life. For this project, innovative solutions were implemented for integrating new management into an existing ERP system.

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The Initial Situation

During the construction phase of the project, Flughafen Zürich AG and Swiss Life decided to conduct the management internally through Flughafen Zürich AG. This decision promised numerous synergies but posed the challenge of integrating the new management into the existing ERP system, which already had many specific peculiarities.

The Core Tasks Included

• Integration of typical Lead-To-Cash processes
• Implementation of an operational space management
• Setting up an efficient service charge settlement
• Unification of property controlling across both involved companies

The Solution Approach

In close collaboration with Flughafen Zürich AG, a solution was developed that closely followed the SAPRE-FX standard. This approach allowed for the implementation of customized processes, system integrations, configurations, and extensions that met the specific requirements of the project.

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Core Processes in Detail

• Lead-To-Cash: The implementation included configuring various contract types, such as fixed rent, turnover rent, promotions, parking, and pop-up contracts. A technical separation of image sequences was introduced to simplify contract maintenance. Additionally, a digital turnover reporting process was integrated, and a turnover rent settlement with advance payments and certified turnovers was established.
• Service Charge Settlement: A complex allocation calculation with weighting factors was implemented here, accompanied by an extensive service charge catalog. The solution includes both meter-dependent distributions with an interface to the energy management system and area-dependent distributions from a usage perspective. Direct postings to billing units, support for cost validations, and comprehensive data migration using LSMWs complete this process.
• Operational Space Management: The implementation of a detailed usage view enables efficient space management. Relevant types of usage, measurement types, and total measurement types were defined, and the migration of the spaces was successfully carried out.
• Record to Report: A special highlight is the implementation of a substitution for changing object rebookings. The object financial flow is redirected to internal orders, enabling precise controlling and ensuring compatibility with other value flows. The depiction of company-wide value flows completes this process.

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Added Value

The implemented solution offers several key advantages:

• Direct Revenue Increase: By self-executing the management mandate, Flughafen Zürich AG generates additional revenue.
• Process Synergies: Existing processes could be seamlessly extended to the Circle, enabling simultaneous management of the existing and the new project. Support processes from financial accounting and controlling are now also applied in the Circle.
• System Synergies: By using the existing infrastructure, additional license costs are avoided, and the efficiency of the existing server infrastructure is maximized.

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Conclusion

The project of Flughafen Zürich AG impressively demonstrates how significant synergies in property management can be achieved through innovative integration and smart process design. It serves as a model for other companies facing similar challenges and demonstrate show modern ERP systems can be flexibly adapted to complex requirements. The successful implementation of this project underscores not only the technical competence of the involved teams but also the strategic foresight of Flughafen Zürich AG. At a time when efficiency and cost control are crucial, this project sets new standards in integrated property management.

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